Shipping policy
Last updated 25/04/2022
This
Shipping & Delivery Policy is part of our Terms of Service
("Terms") and should be therefore read alongside our main Terms: https://wrapgrade.myshopify.com/en/policies/terms-of-service.
Please
carefully review our Shipping & Delivery Policy when purchasing our
products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free Regular Airmail shipping on Free Color Sample Only for Customers ordering our color sample.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
(You will see the real-time calculation for FedEx at checkout)
We use FedEx Envelope for light and small products(i.e. wraps for remote controllers, custom parts). Otherwise, FedEx Pak.
|
Shipping Method
|
Shipping Fee
|
|
FedEx
(North/South America, Europe, Asia)
1-5 business days
|
approx. $15-25 |
|
FedEx (Oceania, Other)
3-7 business days
|
approx. $25-40 |
|
EMS (Japan Post)
3-7 business days
|
$8-25 |
|
ePacket (Japan Post)
5-14 business days
|
$6-15 |
|
Regular Airmail only for Color Sample(No tracking)
7-30 business days
|
$0 |
If
you select an expedited shipping option, we will follow up after you
have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For
EU and UK consumers: This does not affect your statutory rights. Unless
specifically noted, estimated delivery times reflect the earliest
available delivery, and deliveries will be made within 30 days after the
day we accept your order. For more information please refer to our
Terms.
If
you live in a remote and less-accessible area,(mostly suburban and
rural area) you need to pay extra "remote area surcharge. (about $26)
(Canada, Australia) The surcharge will be added automatically when you
put your address at checkout on our website. Shipping fee and remote
area surchages are included at checkout but Customs duties are not
included. You may need to pay Customs duty and handling fee. Please
check your country's information.
Standard Shipping Fees
To some countries, we can send by ePacket (Japan Post). It is an insured and registered option.
Economy Shipping Fees
For US customers, we have the Economy Shipping option. We use Japan Post + USPS. We will ship packages on Wednesdays and Fridays to our partner company. Then they send packages to the US warehouse on Tuesdays and Thursdays. After arriving the US warehouse, the packages will be handed to USPS. They will be shipped by USPS First-Class Package to your US address. The whole process takes about 2-3 weeks.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Regular Airmail shipping is valid on international orders.
Please
note, we may be subject to various rules and restrictions in relation
to some international deliveries and you may be subject to additional
taxes and duties over which we have no control. If such cases apply, you
are responsible for complying with the laws applicable to the country
where you live and will be responsible for any such additional costs or
taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders only ship on business days. (Mon-Fri except Japanese holidays)
WHAT HAPPENS IF MY ORDER IS DELAYED?
If
delivery is delayed for any reason we will let you know as soon as
possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://wrapgrade.myshopify.com/en/policies/refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: hello@wrapgrade