Shipping policy

Last updated 25/04/2022

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://wrapgrade.myshopify.com/en/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WE SHIP WORLDWIDE. (currently except Ukraine and Russia)  

*If you don't see any shipping options at checkout, please contact us.

Estimate shipping calculation is available at the cart page. You can check the estimate by entering your country and postcode.

You may need to pay Customs duties, taxes and handling fees. Please check your country's information. For more information about customs duties and taxes, please check this page. 

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer free shipping for colour sample, FedEx/EMS/ePacket for products. FedEx is the most expensive but quickest option which takes about 2-4 business days. EMS is an express option too, approx. 3-7 days. ePacket takes usually a couple of weeks.


Free Shipping

We offer free Regular Airmail shipping on Free Color Sample Only for Customers ordering our color sample.

Expedited Shipping Fees

We offer expedited shipping at the following rates:

(You will see the real-time calculation for FedEx at checkout)

Shipping Method
Shipping Fee


FedEx
(North/South America, Europe, Asia)

1-5 business days
approx. $15-25


FedEx (Oceania, Other)

3-7 business days
approx. $25-40


EMS (Japan Post)

3-7 business days
$8-25


ePacket (Japan Post)

5-14 business days
$6-15


Regular Airmail only for Color Sample(No tracking)

7-30 business days
$0


If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

If you live in a remote and less-accessible area,(mostly suburban and rural area) you need to pay extra "remote area surcharge. (about $26) (Canada, Australia) The surcharge will be added automatically when you put your address at checkout on our website. Shipping fee and remote area surchages are included at checkout but Customs duties are not included. 
You may need to pay Customs duty and handling fee. Please check your country's information. For more information about customs duties and taxes, please check this page.

Standard Shipping Fees

To some countries, we can send by ePacket (Japan Post). It is an insured and registered option. 

Economy Shipping Fees

For US customers, we have the Economy Shipping option. We use Japan Post + USPS. We will ship packages on Wednesdays and Fridays to our partner company. Then they send packages to the US warehouse on Tuesdays and Thursdays. After arriving the US warehouse, the packages will be handed to USPS. They will be shipped by USPS First-Class Package to your US address. The whole process takes about 2-3 weeks. 


DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days. (Mon-Fri except Japanese holidays)

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://wrapgrade.myshopify.com/en/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Email: hello@wrapgrade.jp