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Frequently Asked Questions

Inquiry
How can we help?

FAQ

the Wraps/Skins

What is Wrap/Skin?
A. You can change the color of your drones/devices easily without painting. By changing the color, your drones/devices can be differentiated from others. Also, you can improve the visibility.
Wont't it peel off?
A. We use 3M's high-quality, automotive-grade wrapping films. So it is durable if you apply correctly. Please wipe your drone/devices and wash your hand before you apply.
Why is it more expensive than others?
A. We use 3M's high-quality materials which are usually used for vehicle wrapping while some other companies use cheaper materials not for outside use or removing. You can easily remove our wraps when you want to change it to different color! We design, manufacture, pack and ship in Japan.
How can I wrap?
A. Please check our YouTube channel. We have how-to videos. An instruction manual with photos are included too.
Which color is good to improve visibility?
A. It depends on your flight environment. However, usually neon colors especially Neon Orange is recommended. We offer a free color sample postcard (with a 10% off coupon code on it).
Can you print my custom design? (logos/patterns/design)
Please check the page and contact us!

Orders

Orders we receive after 13:00 (JST) will be shipped on our next business day. However, if the item is out of stock, it may take up to 3 days to ship.
Can I change or add products?
A. It may be possible before shipping, please contact us asap.
Can I cancel my order?
A. Please contact us immediately. This is possible free of charge before dispatch.
After dispatch, a refund will be made minus the shipping costs.
*Custom products such as the registration number stickers are not refundable in case of cancellation. *Refunds are only possible before production.
Changes to custom products are not normally accepted after the order has been placed, but may be possible before production, so please contact us as soon as possible.
Do you have coupons?
A. We regularly have discount sales (usually during holidays). Please check our Instagram and Facebook pages.

Delivery

What delivery options do you have?
A. Please check our shipping policy page. We can ship by FedEx to most of the countries and EMS/ePacket to some countries.
When will my order shipped?
A. We ship everyday on weekdays, we usually ship the orders we get by 1 pm (Japanese time) on the same day but if it is out of stock, please allow us up to four business days. We are closed on Saturdays and Sundays and Japanese public holidays.
I haven't got my package.
A. Please check the tracking status and if there are any problems, please contact us or your local delivery company.
Received wrong items.
A. Apologies for the inconvenience. Please contact us. We will ship the correct items as soon as possible.

Other

Why is the shipping so expensive?
A. We charge you the actual fees we need to pay to the shipping companies. In some countries, we needed to stop cheaper Japan Post options as they stopped because of the decrease of the number of airplanes. So cheaper options may resume in the future. Please consider purchasing on amazon US/UK/DE/IT/ES/FR/SE/TR/AU/SE/CA/MX. However, the product prices are cheaper on our official than on amazon. So if you are going to buy multiple items, the total price would be the same or similar. We have some products only available on official.
Where do you sell?
We sell on the official, amazon, eBay, and shopee.
When will I receive a reply to my enquiry?
Please allow us up to 2 business days to reply. If you haven't received any replies within 2 business days, please contact us again. Please double check your email address before sending.