12/27-1/4 年末年始休暇のため出荷・サポート停止

Duties and import taxes


General Information 

*country specific info is following. (US, UK, and EU)

All orders are shipped from Japan.
As international shipments are subject to import regulations in the destination country, please note:

It is the customer’s (importer’s) responsibility to pay any applicable duties, taxes, and customs fees.

These charges are not included in the product price unless otherwise clearly stated at checkout.

Depending on your country’s import regulations, you may be charged:

  • Customs duties

  • Import taxes (e.g. VAT, GST)

  • Low-value goods tax

  • Brokerage or clearance service fees charged by shipping carriers

We strongly recommend checking your local customs office website or contacting your local authorities for detailed information before placing your order.

Country-Specific Information

United States

Due to recent regulatory changes, the $800 USD de minimis threshold no longer applies to certain imports.

  • We offer FedEx DDP (Delivered Duties Paid) shipping.

  • Customs duty is collected at checkout to ensure smooth delivery and avoid unexpected charges.

  • Shipping fees include brokerage and handling charges.

Please check the checkout summary.

United Kingdom

For shipments to the UK:

  • If the order value is £135 or less, we collect import VAT at checkout under UK tax rules. So you will not need to pay import VAT when you receive the package.

  • For orders over £135, import VAT and possibly customs duties will be charged by the carrier upon delivery.

For more detail, please check HMRC website.

European Union

For shipments to EU countries:

  • If the order value is €150 or less, we collect import VAT at checkout under the IOSS (Import One-Stop Shop) scheme.
    This means you should not be charged import tax upon delivery, if the IOSS process is handled correctly by the local carrier.

    ⚠️ Please note: We have observed cases where Lithuania Post has refused to process IOSS properly, and customers were incorrectly charged VAT again upon delivery. Unfortunately, this is outside of our control. If this occurs, please contact the carrier directly or reach out to our support team for assistance.

    ✅ So far, we have not experienced any issues with IOSS processing in countries such as Germany, Spain, France, Belgium, Ireland, Italy, Portugal, Czech Republic, Denmark, Sweden, Poland Austria and the Netherlands. 

  • For orders above €150, the IOSS scheme does not apply, and customs duties and VAT may be charged upon delivery by the carrier, depending on your country’s import regulations.

For more detail about IOSS, please check IOSS.

For Business Customers (B2B Orders) in UK/EU

If you are purchasing as a business customer (with a VAT number):

  • The IOSS scheme (EU) and UK VAT pre-collection are not applicable to B2B transactions.

  • Instead, reverse charge rules typically apply, meaning you (the importer) are responsible for declaring and paying VAT in your country.

⚠️ Important:
Our system cannot automatically detect whether you are a business customer.
If you are placing an order for business use and would like us to exclude VAT (IOSS/UK) collection, please contact us by email before placing your order.
We will provide instructions for how to proceed with a VAT-exempt order under the reverse charge mechanism.

 

Important Notes

  • All orders are shipped from Japan.

  • Unless DDP is explicitly provided, the customer/importer is responsible for paying any duties and taxes incurred in their country.

  • Failure to pay import taxes or accept delivery may result in the package being returned, delayed, or disposed of. In such cases, we may not be able to issue a full refund.